WE ACCEPT

Finance options offered through third party companies and are independent of Inigo Cosmetic. Patients are encouraged to research different finance options before committing to a payment plan. It is important that patients are in a good financial position before undergoing any elective non-surgical procedures in the event that further procedures are required.

Initial Consultation

If you book and/or receive a treatment from Inigo Cosmetic, you acknowledge your understanding and acceptance of our pricing structure and policies. If you do not understand and accept the clinics pricing structure and policies, do not book and/or receive a treatment from Inigo Cosmetic. We may revise the pricing structure and policies at any time and at our sole discretion.

Non-Surgical Consultation

The cost for an initial consultation, for a non-surgical cosmetic procedure, is $75. The cost is redeemable on product or treatment on the same day. (Excluding thread consultations)

For subsequent consultations, the fees may vary, according to the type of follow-up appointment, or time passed after your procedure.

Please contact us if you have any questions regarding the cost of your consultation prior to your appointment.

Medicare and Private Health Insurance

Inigo Cosmetic has no association with Medicare or Private Health Insurance, which means there are no eligible rebates associated with surgery.

Medicare or Private Health Insurance do not offer rebates on elective cosmetic procedures. There are very strict guidelines, for an operation to qualify as a necessary medical procedure.

Payments

The clinic accepts cash, Visa, Mastercard, or payment can be paid via bank transfer.

Inigo Cosmetic do not offer payment plans, Afterpay or ZipPay

We do recommend that all patients are in good financial standing before undergoing elective cosmetic procedures.

Payment Policy

NON-SURGICAL PROCEDURES

We require payment on the day of your procedure/treatment. There may be a non-refundable deposit required to secure your appointment, as specified on the invoice.

If payment is not made in accordance with our Payment Policy, we reserve the right to pursue you for payment of our fees, outlays, interest and costs associated.

Cancellation Policy

We have a 48-hour cancellation policy and patients who cancel their appointment with less than 48-hours’ notice will forfeit their booking deposit / surgical consultation fee. Surgical bookings fee’s are non-refundable, non-transferrable.

If you require any assistance to cancel or reschedule an appointment, or if you have any further queries regarding our policies, please contact the clinic.

Right to Refuse Service Policy

Inigo Cosmetic and associated staff reserve the right to refuse service at our sole discretion, in accordance with relevant legislation and guidelines.

INFORMATION ON THIS SITE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE

Privacy Policy

Introduction

To meet your expectations about privacy and confidentiality, Inigo Cosmetic has operational processes and procedures to comply with:

Australian Privacy Principles (APPs), contained in the Privacy Act 1988;
Australian Direct Marketing Association (ADMA) Code of Practice, in relation to how we market to our customers;
Spam Act 2003, in relation to electronic marketing;

Do Not Call Register Act 2006, where we engage in telemarketing; and
Telecommunications Industry Standard 2007, where we engage in telemarketing.

Collection

We collect information that is necessary and relevant to provide you with medical care and for the treatment and manage of our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card, direct debit details and contact details. This information may be stored on our computer medical records system and/or in handwritten medical records.

Wherever practicable, we will only collect information from you personally. However, we may also need to collect information from other sources, such as treating specialists, radiologists, pathologists, hospitals and other health care providers.

We collect information in various ways, such as over the phone or in writing, in person in our clinic rooms, or over the internet, if you transact with us online. This information may be collected by medical and non-medical staff.

In emergency situations, we may also need to collect information from your relatives or friends.

We may be required by law to retain medical records for certain periods of time, depending on your age at the time we provide services.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it, for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist, or requests for x-rays.

There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals or debt-collection, agents. We may on occasion provide statistical data to third parties for research purposes.

We may disclose information about you to outside contractors to carry out activities on our behalf, such as an IT service provider, solicitor or debt-collection agent. We impose security and confidentiality requirements regarding how they handle your personal information. Outside contractors are required not to use information about you for any purpose, except those activities we have asked them to perform.

Data Quality and Security

We will take reasonable steps to ensure that your personal information is accurate, complete, current and relevant. For this purpose, our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect, or not current.

Personal information that we hold is protected by:

securing our premises;
placing passwords and varying access levels on databases, to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and

providing locked cabinets and rooms for the storage of physical records.

Corrections

If you believe that the information, we have about you is not accurate, complete or current, we ask that you contact us in writing (see details below).

Access

You are entitled to request access to your medical records. We request that you put your request in writing and we will respond within a reasonable time.

There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.

We may deny access to your medical records in certain circumstances permitted by law. For example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have, in response to our decision.

Complaints

If you have a complaint about the privacy of your personal information, we request that you contact us in writing. In response to a complaint, we will consider the details and attempt to resolve the complaint.

If you are dissatisfied with our complaint-handling or the outcome, you may make an application to the Australian Information Commissioner, or the Privacy Commissioner in your State or Territory.

Patients who are dissatisfied have the right to make a complaint. We provide all patients with information beforesurgery, regarding the complaint mechanisms available including:

Raising and resolving the complaint directly with the practitioner who provided the surgery

Accessing the clinic or facility’s complaint process
Making a complaint to the health complaints entity in the state or territory where the surgery was performed
Making a complaint to AHPRA, the Health Care Complaints Commission, or the Office of the Health Ombudsman (in Queensland)
Medical practitioners must ensure any non-disclosure agreement (NDA) they use makes clear that a patient, or a person on behalf of the patient, can still make a complaint to AHPRA, the Health Care Complaints Commission, or the Office of the Health Ombudsman (in Queensland).

Overseas Transfer of Data

Inigo Cosmetic may transfer personal information to countries outside Australia. We will only do so in compliance with all applicable Australian data protection and privacy laws. We will take reasonable steps to protect personal information, no matter what country it is stored in, or transferred to.

Contact

Please direct any queries, complaints, or requests for access to medical records to:

info@inigocosmetic.com.au
1300 884 577