Pricing Structure & Policies

Initial Consultation

If you book and/or receive a treatment from Inigo Cosmetic you acknowledge your understanding and acceptance of our pricing structure and policies. If you do not understand and accept the clinics pricing structure and policies, do not book and/or receive a treatment from Inigo Cosmetic. We may revise the pricing structure and policies at any time and at our sole discretion.

Surgical Consultation

The cost for an initial surgical consultation is $110. This fee is required to be paid at the time of booking to secure your desired appointment time. The initial consultation fee is non-refundable and rescheduling requires 48 hours notice. This consultation fee is not deducted from the cost of surgery if you decide to proceed.

The cost of the initial surgical consultation also includes a second consultation if required.

Book Consultation

Non-Surgical Consultation

The cost for an initial consultation for a non-surgical cosmetic procedure such as muscle relaxant and dermal filler is $50. This will be deducted from the cost of your procedure if you decide to proceed.

For subsequent consultations, the fees may vary according to the type of follow-up appointment or time passed after your surgery or procedure.

Please contact us if you have any questions regarding the cost of your consultation prior to your appointment.

Each patient requires an individualised surgical assessment. During your initial consultation we will tailor a surgical plan suited to your needs and aesthetic goals. After your consultation a formal quote will be provided to you. This quote will be valid for 2 months unless otherwise stated.

The pricing structure is fully inclusive to cover all fees, including:

  • Surgeon
  • Assistant (if required)
  • Hospital and anaesthetic
  • Implants (if required)
  • Keller funnel (if required)
  • Compression garment(s) (if required)
  • Direct contact with a Registered Nurse
  • One year of postoperative follow-up appointments including dressing change appointments

Medicare and Private Health Insurance

As a Cosmetic Surgeon, Dr Chinsee has no association with Medicare or Private Health Insurance which means there are no eligible rebates associated with the practice.

Medicare or Private Health Insurance do not offer rebates on elective cosmetic procedures. There are very strict guidelines for an operation to qualify as a necessary medical procedure.

Accounts

All accounts and fees are required to be settled two weeks prior to your scheduled surgery. Failure of payment will result in cancellation of your surgery. The clinic will issue a receipt once payment has been made.

Payments

The clinic accepts cash, Visa, Mastercard, or payment can be paid via bank transfer.

Inigo Cosmetic do not offer payment plans but there are third party companies who offer loans for cosmetic procedures. These can be found online via a Google search. In some cases, it may work out in your favour to get a personal bank loan depending on interest rates.

We do recommend that all patients are in good financial standing before undergoing elective cosmetic surgery.

Inigo Cosmetic is an agent of TLC Finance.

Payment Policy

NON-SURGICAL PROCEDURES

  • We require payment on or before the day of your procedure/treatment. There may be a non-refundable deposit required to secure your appointment as specified on the invoice.

SURGICAL PROCEDURES

  • $1000 non-refundable deposit is required at time of booking to secure desired surgery date.
  • Remainder of quote must be paid 14 days prior to the day of surgery.
  • Quote estimate inclusive of surgeon’s fee, theatre, anaesthetic fees, & implant fees.
  • Additional theatre or hospital costs may apply.
  • Overnight Hospital Stay is not included. Unless stated otherwise.
  • Pathology fees (if applicable) are not included. This account will be sent to you from the pathologist. Part of the fee is claimable through Medicare.
  • Changes in breast implants/ sizes must to be finalised 2 weeks prior to the day of surgery.

REFUND POLICY

  • 4 weeks prior to procedure – 50% of total amount paid will be refundable.
  • 2 weeks prior to procedure – Clinic discretion.

Payment can be made by Cash, EFTPOS, Credit Card, Visa Card, Bank Transfer, or third party payment institutions such as TLC Finance.

If payment is not made in accordance with our Payment Policy, we reserve the right to pursue you for payment of our fees, outlays, interest and costs associated with recovering such amounts.

Cancellation Policy

We have a 48 hour cancellation policy and patients who cancel their appointment with less than 48 hours notice will forfeit their booking deposit/ surgical consultation fee.

If you require any assistance to cancel or reschedule an appointment, or if you have any further queries regarding our policies, please contact the clinic.

Right to Refuse Service Policy

Inigo Cosmetic and associated staff reserve the right to refuse service at sole discretion, in accordance with relevant legislation and guidelines.

INFORMATION ON THIS SITE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE

Privacy Policy

Introduction

To meet your expectations about privacy and confidentiality Inigo Cosmetic has operational processes and procedures to comply with:

  • Australian Privacy Principles (APPs) contained in the Privacy Act 1988;
  • Australian Direct Marketing Association (ADMA) Code of Practice in relation to how we market to our customers;
  • Spam Act 2003 in relation to electronic marketing;
  • Do Not Call Register Act 2006 where we engage in telemarketing; and
  • Telecommunications Industry Standard 2007where we engage in telemarketing.

Collection

We collect information that is necessary and relevant to provide you with medical care and treatment, and manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and/or in hand written medical records.

Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals and other health care providers.

We collect information in various ways, such as over the phone or in writing, in person in our clinic rooms or over the internet if you transact with us online. This information may be collected by medical and non-medical staff.

In emergency situations we may also need to collect information from your relatives or friends.

We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.

There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, or debt collection agents. We may also from time to time provide statistical data to third parties for research purposes.

We may disclose information about you to outside contractors to carry out activities on our behalf, such as an IT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Data Quality and Security

We will take reasonable steps to ensure that your personal information is accurate, compete, up to date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.

Personal information that we hold is protected by:

  • securing our premises;
  • placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
  • providing locked cabinets and rooms for the storage of physical records.

Corrections

If you believe that the information we have about you is not accurate, complete or up-to-date, we ask that you contact us in writing (see details below).

Access

You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time.

There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.

We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.

Complaints

If you have a complaint about the privacy of your personal information, we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.

If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.

Overseas Transfer of Data

Inigo Cosmetic may transfer personal information to countries outside Australia. We will only do so in compliance with all applicable Australian data protection and privacy laws. We will take reasonable steps to protect personal information no matter what country it is stored in or transferred to. We have documents and procedures as appropriate to help ensure this.

Contact

Please direct any queries, complaints, requests for access to medical records to:

Practice Manager.
justine@drchinsee.com.au
1300 884 377

INFORMATION ON THIS SITE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE